How to Fix White Screen of Death on HostGator WordPress Hosting

Introduction

The White Screen of Death (WSOD) is a critical WordPress error that causes a website to display a blank white page without any visible error message. This issue usually occurs due to theme conflicts, corrupted files, failed updates, incompatible plugins, or PHP memory limitations. When WSOD appears, it prevents administrators and visitors from accessing the website, leading to downtime and potential loss of credibility.

This guidde explains how to fix the White Screen of Death on HostGator WordPress hosting by safely updating the Astra theme and managing website files through the hosting control panel. It provides step-by-step instructions for backing up theme files, accessing the File Manager, compressing directories, applying updates, and verifying website functionality. By following this guide, users can efficiently diagnose and resolve WSOD issues while protecting their website data.

The White Screen of Death (WSOD) occurs when WordPress encounters a fatal error and fails to load, resulting in a blank white page.

Click “Log In” to access your WordPress dashboard and begin troubleshooting the White Screen of Death issue.

Click “Dashboard” to access the main control panel and begin troubleshooting the White Screen of Death issue.

Click Themes to choose and apply a specific theme to customize your interface.

Click the update notification indicating a new Astra version is available.

Switch to www.hostgator.com to manage your hosting account.

Click dns Hosting to manage your domain name system settings.

Click File Manager to access your website files on the server.

Click portfolio to open your website’s root folder in the file manager.

Click wp-content once more to ensure you are in the correct directory.

Click themes again to confirm the folder selection.

Click astra once more to ensure you are inside the correct theme folder.

Click Compress to start compressing the Astra theme files.

Click Compress Files to create a backup archive of the Astra theme.

Click Close to exit the compression window after the archive is created.

Switch to portfolio.npg.njr.temporary.site to continue managing your WordPress site.

Click Themes to access the theme management page.

Click update now to apply the latest Astra theme update.

Click Visit Site to view your website and confirm the issue is resolved.

Click Make a Website to start building or editing your site content.

Conclusion

Resolving the White Screen of Death is essential for restoring website accessibility and maintaining a professional online presence. By following the steps outlined in this guide, you have successfully backed up your theme files, updated the Astra theme, and restored your website’s normal functionality. These actions help eliminate compatibility issues and prevent system conflicts that commonly cause WSOD errors.

To reduce the risk of future occurrences, it is recommended to regularly update themes and plugins, maintain sufficient PHP memory limits, and create backups before making major changes. Consistent monitoring and proper maintenance practices ensure long-term website stability and performance. With these safeguards in place, your WordPress website remains reliable, secure, and fully operational.

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