Phone Orders and Payments for WooCommerce – Take Orders and Payments with Ease
Table of Contents
- Introduction
- What is Phone Orders and Payments for WooCommerce?
- Key Features of Phone Orders and Payments Plugin
- How to Install and Configure Phone Orders and Payments?
- Pricing & Plans
- My Experience with the Plugin
- Who Should Use This Plugin?
- Final Verdict
- FAQ
Introduction
Running a WooCommerce store often involves more than just online purchases. Customers may call to place orders, ask questions, or complete payments over the phone. But managing these orders manually can be messy and prone to error.
If you regularly handle offline or phone orders, the Phone Orders and Payments for WooCommerce plugin is a practical solution. Built by Kestrel, it helps you create, process, and manage phone orders directly inside the WooCommerce admin dashboard.
This guide covers everything you need to know about this plugin — including its features, setup steps, pricing, pros and cons, and support options.
Need expert help setting it up? Try our Installation & Troubleshooting Services.
What is Phone Orders and Payments for WooCommerce?
Phone Orders and Payments for WooCommerce is a premium plugin that lets store admins create and process orders received by phone. It adds features to your WooCommerce dashboard, allowing you to log orders, record payments, and track phone transactions with ease.
The plugin also supports real-time payment entries using card machine terminals or virtual payment gateways. It enables you to mark orders as “Phone Orders” and filter them accordingly.
This plugin is perfect for businesses that:
- Take orders via call center or phone support
- Accept payments offline
- Offer order-now-pay-later options
- Need a smoother backend order entry process
Official Plugin Page: Phone Orders and Payments by Kestrel
Documentation: Setup & Configuration Guide
Support Page: Get Help from Kestrel
Key Features of Phone Orders and Payments Plugin
| Feature | Description | Why It Matters |
| Mark Orders as “Phone Orders” | Add a label or flag to phone orders | Helps keep orders organized and easy to filter |
| Accept Phone Payments in Admin | Process payments using your payment terminal | Saves time and avoids manual notes or follow-ups |
| Auto-Update Order Status | Automatically changes status to “Processing” after payment is logged | Reduces admin effort and improves workflow |
| Add Transaction Notes | Store terminal ID, reference, or transaction details | Helps in future reference or reconciliation |
| Filter Orders by Payment Type | Quickly view all orders placed via phone | Enhances backend reporting and control |
| Customer Payment Option | Let users choose “Phone Payment” during checkout | Allows hybrid order flow for online customers |
| Compatible with Any Payment Terminal | Works with card readers or virtual payment tools | Flexible for all types of stores |
| Lightweight & Fast | Doesn’t slow down your admin panel | Ideal for stores of any size |
| Built for Admin Teams | Designed for store managers and customer support teams | Increases team productivity and response times |
How to Install and Configure Phone Orders and Payments?
Setting up this plugin is quick and beginner-friendly. Follow the steps below:
- Buy the plugin from the official Kestrel product page.
- Download the ZIP file from your account dashboard.
- Go to WordPress Dashboard → Plugins → Add New → Upload Plugin.
- Upload the ZIP file, install it, and activate the plugin.
- Go to WooCommerce → Orders and open any order.
- Use the new options to mark it as a Phone Order.
- Add payment info manually or process payment through your terminal.
- Save transaction notes for your records.
- Enable the “Phone Payment” option on checkout if needed.
Need help during installation? Try our WooHelpDesk Services
Pricing & Plans
This plugin is offered as a yearly license. Here’s the official pricing:
| Plan | Price (USD) | Includes |
| Annual License | $89 / year | Plugin files, updates, and premium support |
Buy the plugin here → Get Phone Orders Plugin
Buy Phone Orders and Payments Plugin Now
This plugin helps streamline your order workflow and eliminates unnecessary admin work. Whether you run a retail store or offer support-assisted sales, it’s built to make your job easier.
Buy now → Phone Orders Plugin for WooCommerce
Need someone to handle the setup? Use our Installation & Troubleshooting Services
My Experience with the Plugin
Here’s what I experienced after using this plugin on a real WooCommerce store.
Pros
- Very easy to use within the existing WooCommerce order page
- No extra clutter or bloated features
- Works with any card terminal or virtual processor
- Great for call-in orders or B2B sales workflows
- Accurate order tracking and filtering
Cons
- Manual payment entry requires staff training
- No built-in reporting dashboard (you need WooCommerce filters)
- Lacks payment integration with all gateways (uses terminals, not APIs)
If you regularly deal with phone or offline orders, this plugin is a huge time-saver.
Who Should Use This Plugin?
The Phone Orders and Payments plugin is best for:
- Stores that accept orders via phone
- Teams managing WooCommerce via backend
- Physical shops also using WooCommerce
- Stores needing hybrid offline + online workflows
- B2B or wholesale operations
- High-ticket stores where personal sales matter
It’s ideal for stores that need flexible order management.
Useful Resources
Here’s everything you need to get started or find help:
- Purchase the Plugin
- Setup Documentation
- Contact Kestrel
- Get Support from Developer
- WooHelpDesk Installation & Setup Help
Final Verdict
Managing offline and phone orders doesn’t have to be hard. The Phone Orders and Payments for WooCommerce plugin gives your team a clean and effective tool to manage these workflows.
With features like labeled orders, manual payment entry, and automatic order status updates, it solves common headaches. It’s perfect for stores that value flexibility, especially those in retail, wholesale, or high-touch service industries.
Get started now → Buy the Plugin
Need help installing or configuring it? Try WooHelpDesk Setup Services
FAQ
Q1. Does this plugin process payments directly?
No. You log the payment after using a card terminal or virtual gateway.
Q2. Can I enable a phone payment option during checkout?
Yes. Customers can choose to pay by phone even when placing orders online.
Q3. Can I filter phone orders in the admin panel?
Yes. Orders marked as phone payments are filterable inside WooCommerce.
