Privacy Policy
Last Updated: May 29, 2021
Woohelpdesk (“we,” “our,” or “us”) respects your privacy and is committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you access our website (the “Website”) and services.
1. Information We Collect
We collect personal and non-personal information when you:
- Sign up or subscribe to our Website.
- Request services (WordPress consulting, SEO, WooCommerce support, website design).
- Download free resources (reports, newsletters) or create a member account.
This may include:
- Name, email address, phone number, and contact details.
- Location information (city/state).
- Service preferences and usage data.
- Technical information such as IP address, browser type, and device details.
2. How We Use Your Information
- Provide and improve our services.
- Personalize your experience on the Website.
- Send service updates, promotions, and offers (with your consent where required).
- Support security, fraud prevention, and compliance with legal obligations.
- Work with trusted partners (technical, support, or marketing) to deliver services effectively.
We do not sell your personal data.
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login details.
- Analyze website traffic and performance.
- Deliver relevant ads and marketing (remarketing/retargeting campaigns).
Third-Party Tools We May Use:
- Google Analytics (traffic analysis)
- Facebook Pixel / Ad Tracking (advertising & remarketing)
- Email Marketing Tools (for newsletters & updates)
4. Your Rights & Choices
Depending on your location (including under GDPR and CCPA), you may have the right to:
- Access the personal data we hold about you.
- Request correction, update, or deletion of your information.
- Opt out of marketing communications at any time.
- Request data portability.
- Restrict or object to certain processing activities.
- Opt out of “sale” of personal data (for California residents under CCPA).
To exercise these rights, contact us at info@woohelpdesk.com.
5. Data Retention
We retain your data only for as long as necessary to:
- Provide services.
- Comply with legal obligations.
- Resolve disputes.
- Enforce agreements.
6. Security
We use industry-standard measures to protect your personal data against unauthorized access, alteration, or misuse. However, no system can guarantee 100% security.
7. Third-Party Sharing & Liability
We may share information with trusted third parties (hosting providers, analytics services, payment processors, or marketing partners). Woohelpdesk is not responsible for misuse once lawfully shared.
8. International Data Transfers
If you are located outside India, your data may be transferred and processed in countries with different data protection laws.
9. Children’s Privacy
We do not knowingly collect personal information from children under 13 (or 16 where required by local law).
10. Data Controller & Data Protection Officer (DPO)
Data Controller: Woohelpdesk
Contact Email: info@woohelpdesk.com
11. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
